General Terms and Conditions
1.1 These general terms and conditions, including all other terms and documents referred to in these general terms and conditions (hereinafter: “Terms”) are applicable to all agreements and any other (legal) relationship between The Stamp Company Europe Ltd and consumers (any natural person who is acting for purposes which are outside his trade, business, craft or profession) residing in the UK (hereinafter; “Customer”, “you”, or “your”) concluded through the website www.discountedstamps.co.uk (hereinafter: “Website”). Please read these Terms carefully before ordering any products from our Website and print or save a copy of these Terms for future reference.
1.2 Our Website is only intended for use by people resident in the United Kingdom. Consequently the Terms are applicable to the sale and delivery of products and services (hereinafter together: “Product” or “Products”) within the UK. We do not accept orders from outside of the United Kingdom. By placing an order through our Website, you warrant that: 1) you are legally capable of entering into binding contracts, 2) you are at least 18 years of age; and 3) you are resident in the United Kingdom.
2.CONTRACTPARTY, CUSTOMER SERVICE
Your contract partner for all agreements that are concluded through the Website is:
The Stamp Company Europe Ltd
16 Walking Field Lane
Tel.: 0203 468 7887
Companies House No. 09612672
You can contact our customer service department for questions, reclamations and complaints from Mo-Fri: 08:00 – 18:00 hours and on Saturdays from 9:00 – 14:00 hours, on telephone number 0203 468 7887,or email: firstname.lastname@example.org In case we are not able to respond directly to your question or complaint, you will receive an email within 5 working days in which your question or complaint is replied to.
3.OFFER & AGREEMENT
3.1 All offers and promotions, are without any obligation unless otherwise indicated. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us and we will confirm such acceptance of the order, to you by sending you an e-mail that acknowledges that the product has been successfully ordered (hereinafter: “Order Acknowledgement”). The contract between us (hereinafter: “Contract”) will only be formed when the goods are despatched from the warehouse and we send you the Order Confirmation email, not at point of ‘Order Acknowledgement’,.
3.2If the Products that you have ordered are no longer available, we will inform you hereof and reject the order. If possible, we may offer you substituted goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed. If you do not want to keep the substituted Products within a reasonable timeframe from delivery you can cancel your order and we will arrange collection of such substituted products from you and reimburse the costs.
3.3 All statements on the Website regarding amounts, measurements, descriptions and/or other designations are made with care, but only serve to identify the products and are estimations only unless explicitly indicated otherwise.
4.DELIVERY AND RISK
Next to the costs for the purchase of the ordered Products, delivery costs will be charged. The amount of the delivery costs depends on the amount of your order and the size of the products ordered.
4.1 We shall endeavor to inform you of estimated delivery dates when you place an order. The estimated delivery timescales for the products shall be indicated on our site. Delivery terms are non-binding and in the unfortunate case the delivery term is exceeded, the Customer shall not be entitled to any reimbursement, damages, or suspension of his contractual obligations.
5.1 The applicable prices are the product prices displayed on the Website. All prices are Net prices (including VAT) in GBP. Additional costs, such as delivery costs, will be mentioned separately on the Website. Payment is possible by means of credit or debit card, Paypal or Bank transfer.
5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation. Percentage savings flags are indicative of the discount applied, and are not intended as an indication of the actual price to be paid.
5.3 The Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the Website may be incorrectly priced. We will normally verify prices as part of the dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product. If a product’s correct price is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing or pack size error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
6.DAMAGES DURING DELIVERY
If the Products are delivered to you with visible (transportation) damage, we kindly ask you to immediately inform the carrier and contact our customer service department as soon as possible. Failure to do so will not affect your rights (to any warranty claims), but will help us to make a complaint or claim to the carrier or his insurance company.
Without prejudice to any exceptions or limitations The Stamp Company Europe Ltd is entitled to by law, you are always entitled to your statutory rights to correct performance of the contract, to rescind the contract and to payment of damages and/or costs.
You are always entitled to your statutory warranty rights that the purchased Product must comply to what was agreed upon between you and The Stamp Company Europe Ltd.
9.LIABILITY AND INDEMNIFICATION
9.1 The Stamp Company Europe Ltd’s liability is limited to the extent permitted by law.
9.2 If damages occur, the Customer is obliged to limit, as far as reasonably possible, any further or other damages.
10.RIGHT OF CANCELLATION
The Customer has the right to cancel the contract within 14 days of delivery in accordance with the terms mentioned here below:
Right of cancellation for the purchase and delivery of goods
Right of withdrawal
You have the right to cancel this contract without giving any reason within 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us: Customer Service Department, email@example.com of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail), which needs to be sent before the withdrawal period has expired. You may use the attached model cancellation form, but it is not obligatory.
Effects of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment / payment card as you used for the initial transaction, (Refund to the original card used) unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of goods
If you choose to exercise your right to cancel, you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You will have to bear the direct cost of returning the goods.
LAW AND JURISDICTION
The Contract and these Terms will be governed by English law. The applicability of the 1980 Vienna Convention on Contracts for the Sale of Goods (CISG) is explicitly excluded.
Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you have any questions about this Agreement, please contact us filling this contact form